{"id":2217,"date":"2026-04-21T14:46:17","date_gmt":"2026-04-21T07:46:17","guid":{"rendered":"https:\/\/innovapack.internhub.top\/?page_id=2217"},"modified":"2026-04-21T14:57:09","modified_gmt":"2026-04-21T07:57:09","slug":"policy-terms","status":"publish","type":"page","link":"https:\/\/innovapack.vn\/en\/policy-terms\/","title":{"rendered":"Policy &#038; Terms"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2217\" class=\"elementor elementor-2217\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22800ac e-flex e-con-boxed e-con e-parent\" data-id=\"22800ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f3c775 elementor-widget elementor-widget-shortcode\" data-id=\"2f3c775\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"379\" class=\"elementor elementor-379\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80fbd4d e-flex e-con-boxed e-con e-parent\" data-id=\"80fbd4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-944e475 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"944e475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><\/span><a href=\"https:\/\/innovapack.vn\/en\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4793174 e-flex e-con-boxed e-con e-parent\" data-id=\"4793174\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8b6683 elementor-widget elementor-widget-heading\" data-id=\"c8b6683\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Policy &amp; Terms<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fedb5e elementor-widget elementor-widget-text-editor\" data-id=\"5fedb5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Terms and limits of technical responsibility for maintenance, repair, and distribution for Omega Packaging wrapping services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cc294f e-flex e-con-boxed e-con e-parent\" data-id=\"0cc294f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-92f1097 e-con-full e-flex e-con e-child\" data-id=\"92f1097\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-135d5ed sticky t90 elementor-widget elementor-widget-shortcode\" data-id=\"135d5ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2224\" class=\"elementor elementor-2224\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0935385 e-flex e-con-boxed e-con e-parent\" data-id=\"0935385\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c16097f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c16097f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-life-ring\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm173.696 119.559l-63.399 63.399c-10.987-18.559-26.67-34.252-45.255-45.255l63.399-63.399a218.396 218.396 0 0 1 45.255 45.255zM256 352c-53.019 0-96-42.981-96-96s42.981-96 96-96 96 42.981 96 96-42.981 96-96 96zM127.559 82.304l63.399 63.399c-18.559 10.987-34.252 26.67-45.255 45.255l-63.399-63.399a218.372 218.372 0 0 1 45.255-45.255zM82.304 384.441l63.399-63.399c10.987 18.559 26.67 34.252 45.255 45.255l-63.399 63.399a218.396 218.396 0 0 1-45.255-45.255zm302.137 45.255l-63.399-63.399c18.559-10.987 34.252-26.67 45.255-45.255l63.399 63.399a218.403 218.403 0 0 1-45.255 45.255z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-733ab93 elementor-widget elementor-widget-heading\" data-id=\"733ab93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support now<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3379b80 elementor-widget elementor-widget-text-editor\" data-id=\"3379b80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In cases where emergency maintenance is needed due to a motor break, please call the electromechanical department immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bdef1e elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"9bdef1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:0999999999\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">+84 999 999 999<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0129d52 e-con-full e-flex e-con e-child\" data-id=\"0129d52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef56c69 elementor-widget elementor-widget-heading\" data-id=\"ef56c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Last updated: April 2026<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d724fc elementor-widget elementor-widget-text-editor\" data-id=\"6d724fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Terms and limits of technical responsibility for maintenance, repair, and distribution for Omega Packaging wrapping services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-542da56 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"542da56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46a1584 elementor-widget elementor-widget-text-editor\" data-id=\"46a1584\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong>1. Equipment &#038; Machine Frame Warranty Policy<\/strong><\/h5>\n<span style=\"color: #808080;\">All automatic and semi-automatic machines from Transpak and Orgapack supplied by OMEGA PACKAGING CO., LTD. are covered under the official frame warranty policy:<\/span>\n<ul>\n \t<li><span style=\"color: #808080;\">Mechanical frame &#038; structure: 12-month warranty from the date of handover acceptance and successful load testing.<\/span><\/li>\n \t<li><span style=\"color: #808080;\">Motor system &#038; Sensors (Sensor\/Photocell): 6-month warranty for defects caused by manufacturing faults. Not covered in cases of board damage due to voltage drops in the customer&#8217;s industrial 3-phase power system.<\/span><\/li>\n \t<li><span style=\"color: #808080;\">Wearable parts: Heating blade, strap feeding rollers, and tension springs are not included in the free warranty coverage.<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14bee7e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"14bee7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a867356 elementor-widget elementor-widget-text-editor\" data-id=\"a867356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong>2. On-site Repair Terms<\/strong><\/h5>\n<span style=\"color: #808080;\">Understanding that downtime in the packaging line can directly impact export shipments, we commit to the following on-site repair process:<\/span>\n<ul>\n \t<li><span style=\"color: #808080;\"><strong>Incident response:<\/strong> Receive and provide an initial diagnostic plan within 3 working hours via Call\/Zalo Video.<\/span><\/li>\n \t<li><span style=\"color: #808080;\"><strong>Mobile electromechanical deployment:<\/strong> Omega engineers will be present at the customer&#8217;s warehouse\/factory in Ho Chi Minh City, Dong Nai, and Binh Duong within 24 hours from service confirmation.<\/span><\/li>\n \t<li><span style=\"color: #808080;\">For machines out of warranty, Omega continues to offer repair services with the most competitive discounts on parts and labor.<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d80735 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0d80735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1dcb60 elementor-widget elementor-widget-text-editor\" data-id=\"e1dcb60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong>3. Delivery &amp; Commissioning Testing and Technology Transfer<\/strong><\/h5><p><span style=\"color: #808080;\">Omega Packaging Industrial covers freight delivery costs for bulky equipment orders (automatic machines, stretch wrapping machines) within a 50 km radius from the central warehouse in District 7, Ho Chi Minh City.<\/span><\/p><p><span style=\"color: #808080;\">After unloading and installation, our technical team will train warehouse operators or responsible engineers on safe operation, cleaning the slide track after each shift, and the fastest way to handle strap jams.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policy &amp; Terms Terms and limits of technical responsibility for maintenance, repair, and distribution for Omega Packaging wrapping services. Last updated: April 2026 Terms and limits of technical responsibility for maintenance, repair, and distribution for Omega Packaging wrapping services. 1. Equipment &#038; Machine Frame Warranty Policy All automatic and semi-automatic machines from Transpak and Orgapack [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2217","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policy &amp; Terms - Innova Pack<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/innovapack.vn\/en\/policy-terms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policy &amp; Terms - Innova Pack\" \/>\n<meta property=\"og:description\" content=\"Policy &amp; Terms Terms and limits of technical responsibility for maintenance, repair, and distribution for Omega Packaging wrapping services. 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